Customer Care Representative - Surrey, BC

Surrey, British Columbia, Canada | PocketPills BC | Full-time


The Company:

PocketPills is Canada’s fastest-growing online pharmacy startup looking to disrupt the traditional retail pharmacy business in Canada (TAM $30B). PocketPills is redefining the pharmacy experience for consumers and automates pharmacy operations in unprecedented ways. We pack medications by dose and time into “PocketPacks” and deliver them to your doorstep for free

Here’s what the media is saying about PocketPills:

  • “Makes medication management easy”- CTV News Vancouver.
  • “Reinvent the pharmacy experience”- Vancouver Sun.
  • “PocketPills takes the hassle out of going to the pharmacy”- National Post.

The Role:

We are looking for self-motivated Customer Care Representatives to join PocketPills amazing team.


  • Answer questions and offer other information, as requested, to provide patient-focused service.
  • Contact potential or existing customers to inform them about the benefits of PocketPills online pharmacy.
  • Listening to the customer needs to close & generate repeat prescription sales.
  • Help customers create their profile in the pharmacy system, ask questions about prescription medication and educate them about how PocketPills works.
  • Keep up to date on all product/process details.
  • Reply to customer’s emails and SMS in a timely manner.
  • Strong team player and ready to go the extra mile to bring delight to customers.
  • Positively contribute to staff morale and corporate culture.


  • Ability to type minimum 45 WPM.
  • Ability to communicate effectively and politely to customers.
  • Strong written and oral communication skills.
  • The patience and ability to engage customers in a conversation.
  • Minimum 1 year of call-center experience with strong analytical skills.
  • Articulate, detail-oriented, and able to multitask.
  • Ability to function independently.
  • Excellent interpersonal and problem-solving skills.

Nice To Haves:

  • Relevant experience in handling B2C sales calls.