Shipping Supervisor

Surrey, British Columbia, Canada | PocketPills BC | Full-time


Job Description

PocketPills is a tech-driven Canadian online pharmacy that is redefining the pharmacy experience for consumers and automating pharmacy operations in unprecedented ways. We pack medications by dose and time into “PocketPacks” and deliver them to your doorstep, for free.Here’s what the media is saying about PocketPills:

  • “Medication management made easy”- CTV News Vancouver
  • “PocketPills takes the hassle out to the going to the pharmacy”- National Post
  • “PocketPills aims to be the Uber of the pharmacies”- Winnipeg Free Press

We are looking for someone who wants to grow and advance their career. In order to succeed together, we want you to be a confident and well-spoken individual who is assertive in decision-making abilities when it comes to organizing and optimizing pharmacy efficiency. The right candidate will excel in the ability to demonstrate WFM, Shipping and Receiving processes, lead a growing team, possess excellent communication skills, and be ambitious as to learning the ins and outs of the future of the pharmacy.

Job Summary
As a Shipping Supervisor, you will be leading PocketPills Pharmacy Assistants in our dispensary to success. You will be utilizing your strong set of organization, Change Management, KPI Management, Planning and Prioritization, Mentoring and Motivating skills and people skills to ensure tasks are consistently being completed at their optimal level by organizing schedules, roles, responsibilities, and resolving any issues as they arise by working closely with the Pharmacy Manager & Director of Operations.

  • Managing a team of last-mile operations fulfillment team including packers and shippers
  • Foster a conducive environment amongst the team members to promote a culture for success
  • Utilize all resources and tools available to ensure a timely delivery of the products to the customers
  • Coordinate with all logistics partners, track deliveries with the team and manage escalations
  • Develop a strategy/task allocation the team will use to reach its goal and delivery accurately
  • Prepare a cost and benefit assessment to constantly keep a track of the shipping costs
  • Drive execution and compliance on process-related changes
  • Provide any training, coaching/counselling that team members need to perform their task
  • Manage the flow of day-to-day operations and ensure all tasks are completed
  • Create a daily/weekly/ monthly progress report to update the organization on the team's achievements
  • Flexible to work long shifts and available during weekends


  • 3-5 years of experience with at least two years in a planning and dispatching role
  • Knowledge of the logistics, supply chain and/or transportation industry preferred
  • Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with the drivers
  • Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment
  • Proven analytical and problem-solving skills
  • Ability to quickly understand and identify issues and propose solutions
  • Microsoft Office skills with an emphasis on Word and Excel


  • Lead a team of 5-15 team members reporting directly to you
  • Bachelor’s Degree
  • Pharmacy experience would be an asset

We look forward to growing with you!