Customer Care Supervisor- Mississauga

Mississauga, Ontario, Canada | PocketPills ON | Full-time

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The Company:

PocketPills is Canada’s fastest-growing online pharmacy startup looking to disrupt the traditional retail pharmacy business in Canada. PocketPills is redefining the pharmacy experience for consumers and automates pharmacy operations in unprecedented ways. We pack medications by dose and time into “PocketPacks” and deliver them to your doorstep for free 

Here’s what the media is saying about PocketPills:

  • “Makes medication management easy”- CTV News Vancouver.
  • “Reinvent the pharmacy experience”- Vancouver Sun.
  • “PocketPills takes the hassle out of going to the pharmacy”- National Post.

We are looking for someone who wants to grow and advance their career. You may begin in one position today, but we’d love to promote you sooner than later! In order to succeed together, we want you to be a confident and well-spoken individual who is assertive in decision-making abilities when it comes to organizing and optimizing pharmacy efficiency. The right candidate will excel in the ability to demonstrate patient service, care, and follow-up, possess excellent communication skills, and be ambitious as to learning the ins and outs of the future of the pharmacy.

The Role:

As a Customer Care Supervisor, you will be leading PocketPills ON Pharmacy Assistants & Care team to success. You will be utilizing your strong set of pharmacy, organization, and people skills to ensure tasks are consistently being completed at their optimal level by organizing schedules, roles, responsibilities, and resolving any issues as they arise by working closely with the Pharmacy Manager & Director of Operations.

Responsibilities:

  • Foster a conducive environment by developing strategies and allocating tasks the team will use to reach its goal
  • Drive execution and compliance on process-related changes
  • Provide any coaching/counseling that team members need to perform their roles
  • Monitor team members' interactions to ensure the team performs consistently
  • Manage the flow of day-to-day tasks
  • Channelize related tasks such as scheduling, leave requests, etc. to streamline operations
  • Build and maintain strong team relationships
  • Demonstrate consistent exceptional patient care and customer service
  • Ability to identify and implement coaching opportunities on a routine basis.

Requirements:

  • Min 5+ years of work experience in a leadership role within a call centre environment
  • Pharmacy or any startup experience would be an added advantage
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Advanced time management and organization skills
  • Ability to work well under pressure
  • Strategic thinker with excellent decision-making skills
  • Emotional intelligence
  • Strong business acumen
  • High skill level in professionalism and energy
  • Flexible schedule: able to work weekends and additional hours as needed
  • Skilled in providing valuable constructive feedback

Qualifications:

  • Lead a team of 10-15 team members reporting directly to you
  • Bachelor’s Degree
  • Working experience on relevant CRMs
  • Proficient in resolving and mitigating difficult situations

Job Types: Full-time, Permanent