Customer Care Representative

Surrey, British Columbia, Canada | PocketPills BC | Full-time


The Company:

PocketPills is Canada’s fastest-growing online pharmacy startup looking to disrupt the traditional retail pharmacy business in Canada (TAM $30B). PocketPills is redefining the pharmacy experience for consumers and automates pharmacy operations in unprecedented ways. We pack medications by dose and time into “PocketPacks” and deliver them to your doorstep for free. We are known as the Uber of pharmacies.

Here’s what the media is saying about PocketPills:

  • “Makes medication management easy”- CTV News Vancouver.
  • “Reinvent the pharmacy experience”- Vancouver Sun.
  • “PocketPills takes the hassle out of going to the pharmacy”- National Post.
  • “PocketPills aims to be the Uber of the pharmacies”- Winnipeg Free Press.

The Role:

We are looking for a self-motivated superstar Customer Care Representative to join PocketPills amazing team.


  • Answer questions and offer other information, as requested, to provide patient-focused service.
  • Contacting potential or existing customers to inform them about the benefits of PocketPills online pharmacy.
  • Listening to the customer needs to close & generate repeat prescription sales.
  • Helping customers create their profile in the pharmacy system, ask questions about prescription medication and educate them about how PocketPills work.
  • Keeping up to date on all product/process details.
  • Reply to customer’s emails and SMS in a timely manner.
  • Strong team player and ready to go the extra mile to bring delight to customers.
  • Positively contribute to staff morale and corporate culture.


  • Ability to type minimum 45 WPM.
  • Ability to communicate effectively and politely to customers.
  • Strong written and oral communication skills.
  • The patience and ability to engage customers in a conversation.
  • Minimum 1 year of call-center experience with strong analytical skills.
  • Articulate, detail-oriented, and able to multitask.
  • Ability to function independently.
  • Excellent interpersonal and problem-solving skills.

Nice To Haves:

  • Relevant experience in handling B2C sales calls.

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Due to the high volume, only the shortlisted applicants will be contacted.