Customer Success Supervisor

Surrey, British Columbia, Canada | PocketPills BC | Full-time


The Company:

Retail pharmacy is an industry ripe for disruption. This is a global trend and PocketPills will make this happen in Canada (TAM = $30B). PocketPills is a tech-driven Canadian online pharmacy that is redefining pharmacy experience for consumers and automating pharmacy operations in unprecedented ways. We pack medications by dose and time into “PocketPacks” and deliver them to your doorstep, for free.

Here’s what the media is saying about PocketPills:

  • “Medication management made easy”- CTV News Vancouver
  • “PocketPills is transforming the healthcare”- Tech magazine
  • “PocketPills takes the hassle out to the going to the pharmacy”- National Post
  • “PocketPills aims to be the Uber of the pharmacies”- Winnipeg Free Press

We are looking for someone who wants to grow and advance their career. You may begin in one position today, but we’d love to promote you sooner than later! In order to succeed together, we want you to be a confident and well-spoken individual who is assertive in decision-making abilities when it comes to organizing and optimizing pharmacy efficiency. The right candidate will excel in the ability to demonstrate patient service, care, and follow-up, possess excellent communication skills, and be ambitious as to learning the ins and outs of the future of the pharmacy.

The Role:

As a Team Leader, you will be leading PocketPills ON Pharmacy Assistants & Care team to success. You will be utilizing your strong set of pharmacy, organization, and people skills to ensure tasks are consistently being completed at their optimal level by organizing schedules, roles, responsibilities, and resolving any issues as they arise by working closely with the Pharmacy Manager & Director of Operations.


  • Foster a conducive environment by developing strategies and allocating tasks the team will use to reach its goal
  • Drive execution and compliance on process-related changes
  • Provide any coaching/counseling that team members need to perform their roles
  • Monitor team members' interactions to ensure the team performs consistently
  • Manage the flow of day-to-day tasks
  • Channelize related tasks such as scheduling, leave requests, etc. to streamline operations
  • Build and maintain strong team relationships
  • Demonstrate consistent exceptional patient care and customer service
  • Ability to identify and implement coaching opportunities on a routine basis.


  • Min 5+ years of work experience in a leadership role; pharmacy or any startup would be an added advantage
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Advanced time management and organization skills
  • Ability to work well under pressure
  • Strategic thinker with excellent decision-making skills
  • Emotional intelligence
  • Strong business acumen
  • High skill level in professionalism and energy
  • Flexible schedule: able to work weekends and additional hours as needed
  • Skilled in providing valuable constructive feedback


  • Lead a team of 10-15 team members reporting directly to you
  • Bachelor’s Degree
  • Working experience on relevant CRMs
  • Proficient in resolving and mitigating difficult situations

Job Types: Full-time, Permanent